Delivery And Returns

ROYAL MAIL DELIVERY Delivery time to the UK is normally 2 to 3 working days. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days. Although it is highly unlikely deliveries will take this amount of time we are unable to dispatch a replacement or issue a credit or refund until this period of time has elapsed.

For delivery outside the UK, you will be responsible for obtaining all necessary licenses and complying with all applicable legislation and regulations in relation to the export of goods from the UK and the importation into your destination country. You will also be responsible for the payment of any applicable import duties and taxes but we may be able to advise you as to the likely costs.

If you wish to cancel your order:

(a) you can notify us by email to [email protected] before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy below.

In the UK customers are protected by the Distance Selling Regulations which state that you have seven days to return your purchase from the day after the item is received. For a refund of the original purchase price and outbound shipping costs.

RETURNING ITEMS

When returning an item, confirmation of your cancellation should be sent by email, using the ‘contact us’ form on the website before the item is returned explaining the reason for the return.

You are responsible for paying any postage or shipping costs incurred when returning the product. Where a return item is lost or stolen in transit to us, you should claim compensation from the company that shipped the return. Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

You should insure the items being returned and we strongly recommend that you send them by a UK Domestic courier service

(Collect plus/MyHermes/UPS/TNT) which is trackable or Royal Mail Special Delivery or Recorded Post.

Please make sure the item is securely packaged and includes a note with your personal details and explaining the reason for the return.

The item must be in the original unworn condition and have all original tags attached

The item must not have acquired any physical damage or odours

If the item is not returned in original condition, then the refund may be rejected and you will be charged for any repair or dry cleaning costs.

In the rare event that you are returning an item due to a listing error or that you were sent an incorrect item, then a full refund will be issued, provided that it is returned in an unworn condition.

On receipt of your returned goods we will authorize a refund or replacement. We aim to refund your card within 48 hours, but please allow a maximum of 14 days for refunds to be processed and credited to your account. If you used a credit card to make your purchase we will credit the same card number. If you made your purchase with a bank transfer we will refund you back to the same account.

International customs are advised that any HM Customs import levies or tax/vat charges on returned items will be deducted from any refund due.

DAMAGED ITEMS